Situation Room
When the going gets tough, our experts are here to help.
Scenario planning
Our Situation Room service provides your business with expert counsel and advice on issues and crisis communications management. Any organisation, of any size from any sector, can hit the headlines or go viral on social media when things go wrong. It’s not the issue or crisis that dents an organisation’s reputation, but how it responds and what it says.
Our expert team helps organisations prepare before an issue or crisis happens. By workshopping risk scenarios and developing a comprehensive crisis communication strategy, your business will be ready to respond with confidence.
Incident response
Issues and crises can take different forms, but share one crucial feature. How your organisation responds the initial hours and minutes can make or break its reputation. Our seasoned team is led by Cassandra Dunlop with Rob Ball as Special Counsel. Together, they have decades of experience in delivering crisis and issues communications advice and support for challenges, including:
- sudden deaths and Coronial inquiries
- major accidents and incidents
- service outages
- public safety and reputational issues.
Aftermath
After the acute phase of an issue or crisis is over, taking the time to review all aspects of how your organisation responded is vital. Every entity, large or small needs to maintain a social licence to operate. After an issue or crisis, leaders need to know which steps to take to regain and then maintain approval with key stakeholders, such as employees, customers, shareholders, and local communities. As part of our Situation Room service, our strategic communication experts act as an independent sounding board to help your business understand what went wrong and how to prepare and respond to a future issue or crisis.
Get ahead of a crisis
Unexpected crises and issues are part of operating in a complex and highly visible world.